Frequently Asked Questions

We want your experience with HER by Jones to be simple, convenient, and stress-free. Here are answers to some of our most common questions.

Where are you located?
We are based in Las Vegas and offer local delivery.

Are the meals fresh or frozen?

All meals are delivered fresh, never frozen. They are chef-prepared using high-quality ingredients to ensure the best taste and quality.

How long do the meals last?

Meals stay fresh in the refrigerator for up to 7 days.
If needed, you can freeze your meals for up to 2 additional weeks.

How does delivery work?

Orders placed before 6 PM are eligible for same-day delivery.

Orders placed after 6 PM will be delivered the next morning.

Do I need to cook the meals?

No cooking required. Your meals come fully prepared—just heat and enjoy.

What types of meals do you offer?

We offer both HER Meals (lifestyle-focused, balanced meals) and HIS Meals (high-protein meals designed for performance and fuel).

Can I choose my meals?

Yes! You can browse our weekly menu and select the meals that best fit your preferences.

How often is the menu updated?
Our menu is updated weekly to keep your meals fresh, exciting, and aligned with your lifestyle.